Due to the nature of our products we do not accept "Make to order" for returns or exchanges unless an item is proven damaged through shipping or defective upon arrival. If you are unsure about a product, please message me first so we can arrange a sample size, custom blend etc.

Transit times vary depending on destination, it excludes production time (3 - 5 business days). Please refer to the “shipping policy” section for the estimated delivery time. We will not be held responsible for any lost items in the mail.

Options:
(1) Standard delivery: tracking is included most of the time
(2) Delivery upgrades: for faster delivery, please choose a delivery upgrade on the checkout page.
(3) Local pick-up: near Downtown Vancouver, please use coupon code FREEDELIVERY4PICKUP during purchase to have the shipping fee waived, then contact me to make the necessary pick-up arrangement.

Yes, all our products are "Vegan" and “Cruelty-free”.
This means our products does not contain animal products or ingredients; and were not tested on animals.

Yes, we do offer Custom and Personalized Essential Oil Blends and Roll-On by Registered Aromatherapist. There is a one-time service fee charge. Please DM for detail.

After adding an item to your cart, click the Cart link at the top right of any page, you'll see a dropdown menu that says Standard Shipping to the right of your item.
If you don't see the dropdown menu, please contact us and we will make sure to accommodate you.